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Terms & Conditions

PLEASE REVIEW OUR CAKE ORDER POLICY FOR A SMOOTH CAKE EXPERIENCE

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Order Placement

  • Custom Orders: Place custom cake orders 2 weeks to in advance. Rush orders may incur a fee of $25.00 and depend on availability.

  • Standard Cakes: For ready-made cakes, please order at least 5 days in advance.

 

Retainer & Payment

  • A 50% non-refundable retainer is required to secure your order. This retainer will go toward your total balance.

  • The remaining balance is due 5 days before the pickup/delivery date for a standard custom cake and 1 week before any wedding. For last-minute orders or orders under $100.00, full payment is required upfront.

 

Design & Changes

  • Design changes can be requested up to 1 week before your pickup/delivery date. After this time, changes may not be possible.

  • Inspiration photos are welcome, but exact replicas of other baker's work may not be guaranteed.

 

Allergies & Special Requests

  • While we take great care in preparing your cakes, our kitchen is not allergy-free. Please inform us of any allergies when placing your order.

  • Special dietary requests (e.g., gluten-free, vegan) may be accommodated with sufficient notice.

 

Pickup & Delivery

  • Pickup: Pick Up location will be provided 1 day prior to order due date and if balance is paid. Please ensure your vehicle is clean and level for safe transport. Please make sure the cake is placed on the floor board of the car with the A/C turned on. 

  • Delivery: Delivery is available for an additional flat fee of $15.00. Please provide a complete address and contact information at least 1 day prior to delivery. 

 

Cancellation Policy

  • Cancellations must be made at least 5 days before the scheduled date to receive a partial refund (minus the retainer). Cancellations made after this time will not be refunded.

 

Liability

  • Once the cake is picked up or delivered, we are not responsible for any damage caused by improper handling or storage. Detailed storage instructions will be provided.

 

Photography & Marketing

  • We reserve the right to photograph our creations and use them for marketing purposes. 

  • By placing an order, you agree to the terms of this policy. If you have any questions or special requests, feel free to contact us at butterbakedcookies@gmail.com

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